FAQ
Your Questions, Answered
Find answers to common questions about Zion Utah Jellystone Park™. From park hours and ticket information to accommodations and amenities, our FAQ page has everything you need to plan a fun and hassle-free visit.
When does the water zone (park) open?
The Water Zone is open weekends from March 14, 2026 to Memorial Day 2026, daily from Memorial Day weekend to August 9, 2026, and weekends from August 10, 2026 to October 25, 2026, weather permitting.
One of our pools is heated and remains open during the winter, along with the hot tub, so you can enjoy these amenities year-round.
(WIBIT) Floating Obstacle Course: Availability TBD (dependent on Samson Pond’s water temperature, which must be at least 67°F).
What if you close due to the weather or other unforeseen events?
In the event that the park closes due to uncontrollable circumstances more than 2 hours prior to the scheduled closing time, your ticket will be reactivated and valid for use anytime during the current season. Guests will need to hold on to their ticket(s) from the day of their visit and bring those back in order to receive a rain check.
Can we visit the Water Zone even if we aren’t staying overnight?
Yes! Daily passes are available here, or you can grab a season pass here: Season Passes
Do you offer family passes for the Water Zone?
Yes! Family passes become available November 1st. These passes include 4 family members, and you can add extra members at a discounted rate! Click Here
Can I bring a Cooler? What's your policy?
Yes! You must purchase a Cooler Pass and follow our Cooler Pass Policy below:
Do I Need a Cooler Pass?
- Yes — If you bring a cooler of any size.
- No — If you only have sealed water bottles not inside a cooler or bag.
- Bag of snacks? – All food needs to be in a cooler with a cooler pass.
Cooler Size Limit
- Max size: 48 quarts
- Larger than 48qt? You’ll need two passes
What’s Always Banned (Pass or not):
- Glass containers (including baby bottles)
- Alcohol
- Knives or weapons
- Restaurant food or takeout
Allowed in Coolers (with a pass):
- Sealed water bottles (any quantity)
- Hydration drinks
- Fruit, chips, sodas
- Sandwich-making ingredients
- Premade sandwiches from stores (Walmart, Maverik, etc.) — not from restaurants
- “Etc.” = Reasonable picnic-style foods
Water Rules
- Sealed water bottles: Always free to bring (even in large amounts)
- Personal water bottles: Always free to bring.
- If water is in a cooler, a cooler pass is required
Cooler Entry Rules
- Cooler can enter only once
- Must close completely
- All food must fit inside the cooler (no extras on top or the side)
Snack Purchases at the Park
- Snacks bought at the Ranger Station are allowed
- Must show receipt to staff at bag check
- Staff will verify the time and date on the receipt
Medical Exceptions – NEEDS MANAGER APPROVAL
How much does the Floating Obstacle Course cost?
The Floating Obstacle Course costs $20 per person for a day pass or $45 per person for an all-stay pass. Guests ages 6 and older can participate, so get ready for some fun on the water!
Best of all, access to the Floating Obstacle Course is included with an overnight stay at the park.
Click here to learn more about our season passes.
What’s the age limit for the Floating Obstacle Course?
Only adventurers aged 6 and up can conquer the Floating Obstacle Course (WIBIT)!
Does the day pass include the Floating Obstacle Course?
No; The Floating Obstacle Course (WIBIT) is an additional fee. We recommend grabbing a combo pass to enjoy both the slides and the obstacle course! Click here to purchase a combo pass.
How many people can use a day pass?
Each day pass (or season pass) is for a single person and is non-transferable and non-refundable.
Is there a charge for children under two in the Water Zone?
Children 2 and under enjoy free access to the Water Zone with a paying adult, but proof of a swim diaper is required.
When do I pick up my 2026 season passes?
You’ll receive an email in February with details about our “Come and Get Your Season Pass” day. If you can’t make it, season passes are available for pickup anytime during Ranger Station hours.
How much do season passes cost?
Prices vary depending on the pass you choose. Check out the options and pricing here: Season Passes
When can I buy 2026 season passes?
Season passes go on sale starting with our Black Friday special in November. Get yours here: Season Passes
Are the pools open during winter?
Yes! We keep our Lap Pool and one hot tub open during the winter for campers only. Other attractions will reopen in mid-March for weekend fun!
Are there blackout days for season pass holders?
No; Season pass holders can enjoy unlimited fun without blackout dates! However, on peak days and during high-traffic times, guests may be required to wait before entrance is permitted if the park reaches max occupancy. Check our park hours here: Park Hours Calendar
What’s the Water Zone season?
Check out our up-to-date calendar here: Park Hours Calendar
How much does a day pass for the waterpark cost?
Day passes are $29.99 per person (for ages 2 and up) when purchased online. Passes must be bought at our Ranger Station upon entering the Water Zone.
If you’re planning multiple visits, check out our season passes here!
Do I get access to the waterslides and obstacle course with my cabin or RV site?
Yes! Water Zone passes, including access to the waterslides and Floating Obstacle Course (WIBIT), are included with both cabin and RV site reservations.
Please note that the Floating Obstacle Course (WIBIT) is weather dependent.
Do I need a day pass for the Water Zone?
If you’re staying with us, Water Zone passes are included for everyone on your reservation for the entire stay. Extra guests beyond your group? They’ll need a day pass to join in the splash-tastic fun!
If I have a Water Zone season pass, do I still pay per person?
What attractions are open in December?
Winter at Jellystone is awesome! Enjoy the pool, hot tub, gemstone mining, basketball and pickleball courts, playgrounds, planned activities, and the Jump Pillow.
What are the height requirements for the rides?
Where do I purchase firewood?
How far in advance should I make my reservation?
We recommend booking at least six months in advance as we fill up quickly. For cabins, we suggest booking at least nine months in advance since they tend to sell out even faster. You can reserve up to 360 days ahead of your arrival.
What’s included in the resort fee?
Our resort fee helps us maintain and enhance the amenities and activities we offer, like gemstone mining, playgrounds, and more. This fee supports our mission to create a memorable experience for every guest.
Can I bring outside alcohol into the park?
Yes, responsible alcohol consumption is allowed at your campsite or cabin. Please note, glass containers are not permitted in public areas like the Water Zone.
Is there a camp store on-site?
Yes, our Ranger Station has you covered with groceries, camping supplies, souvenirs, and more!
Do you offer Wi-Fi?
Yes! Complimentary high-speed Wi-Fi is available throughout the park. Check our speeds here *Please note that fast Wi-Fi is not always guaranteed.
Do you offer discounts?
Yes! We offer a military discount for active duty, reserves, and veterans, plus a Good Sam discount. Keep an eye on your email for more great deals!
Are there fees for crafts and gemstone mining?
Some activities are free, while others may have a fee. If an activity has a money bag symbol in the title, there’s an extra cost. Check out the details on our website or the Jellystone Park app.
How can I modify my reservation?
Give our reservations team a call at (888) 942-5972 or shoot an email to reservations@jellystoneparkzion.com. Please note: cancellation policies still apply.
Can we book long-term camping?
Absolutely! We’ve got weekly and monthly rates waiting for you. Book now: Long-term camping
What are the Snowbird specials?
Our Snowbird specials are some of the lowest rates of the year! Check them out here: Snowbird Deals
What’s the cancellation policy for overnight stays in RV Sites?
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Standard Fee: A $25 cancellation fee applies to all cancellations.
- Less Than Two Weeks Notice: No refunds will be issued.
- You can reschedule one time for free, up to two weeks before your check-in date.
- Cabana and Canopy: Reservations are non-refundable; however, the reservation date can be changed if it is more than 7 days before the arrival date and we have availability
What attractions are open in December?
Winter at Jellystone is awesome! Enjoy the pool, hot tub, gemstone mining, basketball and pickleball courts, playgrounds, planned activities, and the Jump Pillow.
Can I live at the park year-round?
Yes! You can view our long-term rates and start your booking here: Long-term stays
Are pets allowed in the park and RV sites?
Absolutely! We’re pet-friendly, but be sure to check our pet policy for any guidelines or breed restrictions. Make sure to have your pet’s vaccination records handy, just in case we need to see them.
How do I make an overnight RV site reservation?
Super simple! Just click here to book your stay: Reserve your spot now!
Does an RV site include access to the Water Zone?
Yes! Every reservation comes with Water Zone passes for your group for the entire stay. Just be sure to include the correct number of people when booking. Got extra friends? No problem—they can grab a day pass and join in the fun!
When can we check in for RV sites?
For RV sites, check-in starts at 1:00 PM.
What’s the cancellation policy for overnight stays in cabins?
-
Standard Fee: A $25 cancellation fee applies to all cancellations.
- Less Than Two Weeks Notice: No refunds will be issued.
- You can reschedule one time for free, up to two weeks before your check-in date.
Are pets allowed in the park and cabins?
We only allow service animals for our cabins. Make sure to have your pet’s vaccination records handy, just in case we need to see them.
What’s included with a cabin rental?
Find all the details about our cozy cabins here: Cabin Info. Plus, everyone gets Water Zone passes! (Additional guests will need a day pass.)
How do I make an overnight cabin reservation?
Yes, Super simple! Just click here to book your stay: Reserve your spot now!
Does a cabin rental include access to the Water Zone?
Yes! Every reservation comes with Water Zone passes for your group for the entire stay. Just be sure to include the correct number of people when booking. Got extra friends? No problem—they can grab a day pass and join in the fun!
When can we check in for cabins?
How much are your cabins?
Our rates change depending on the season, so start a booking and see the rates for your preferred dates right here: Book your stay now!
Do you offer price matching on camping reservations?
No, we do not offer price matching on campground reservations. Our pricing reflects the value of the amenities and services included in your stay. If you have questions about current pricing or special offers, feel free to contact us at (435) 292-8407. We’re happy to assist!
Can I tour your campground?
We love showing off our beautiful campground! Tours are available, but not on holidays or busy weekends. Please call ahead to ensure we can accommodate you—save yourself an unnecessary trip!
Are fireworks allowed?
No; with the exception of sparklers, fireworks are not allowed in Jellystone Park™.
Where can I find rates?
Rates vary based on the season, site type, and number of guests. To check rates and availability, visit our Booking Site.
What is the speed limit inside the park?
For everyone’s safety, especially our active families with children, the speed limit throughout the park is 5.5 MPH and is strictly enforced.
When is the cheapest time to book?
Fall and winter offer the lowest rates, with activities limited to weekends only. You can also enjoy reduced rates during the week (Sunday-Thursday) all season long!
Does my reservation guarantee a specific campsite or cabin assignment?
You can guarantee your favorite site or cabin by paying a lock-in fee. If you choose not to, you’ll still get the type of campsite or cabin you selected, but not a specific unit or location.
Where can I find a map of the entire resort?
Our map is located here Map
What happens if the dates I stay overlap in peak and non-peak seasons?
Promos will not apply to overlapping dates of peak vs non-peak season.
What makes us one of the best campgrounds in Southern Utah?
We’re proud to be a top family campground in Southern Utah, with attractions like our Water Zone, pools, lazy river, jumping pillow, gem mining, and more! Our Splash Pad is perfect for kids, and our spacious swimming pool and lazy river offer fun for everyone. Check out all of our attractions here.
How far away is your campground from Zion National Park and other parks?
Our resort is approximately 26 miles (~26 minutes) away from the Zion National Park main entrance. Sand Hollow Reservoir is only 2.4 miles away. Other nearby attractions such as Quail Creek are about 4 miles away.
What attractions are nearby?
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Zion National Park: A must-see for its incredible hiking trails and breathtaking views. approximately 30 miles away
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Sand Hollow State Park: Perfect for boating, fishing, and off-roading adventures. 2 miles
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Quail Creek State Park: A peaceful spot for water activities. 4 miles
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Plus, there’s world-class golfing and dining nearby!
Is the ropes course open?
Check the hours and dates for the ropes course here: Ropes of Southern Utah
Can I get a pass for the ropes course?
The ropes course is run by an independent company. You can book your adventure here: Ropes of Southern Utah. Please note that Jellystone Park Zion cannot handle purchases for the ropes course.
How can I make sure I don’t miss any family-friendly activities?
The best way is to download the Jellystone Park app and sign up for notifications while you’re at the park!
Download Links:
How can I find out what activities are happening during my stay?
Visit our website for the latest schedule: Activities at Jellystone or download the Jellystone Park app on your mobile device.
What holiday events do you have at Jellystone Park?
Our events and activities change daily! Check out the full schedule here: Activities at Jellystone or on the Jellystone Park app.
Can Gift Cards be used for day passes?
Absolutely! Our gift cards can be used for any amenities, services, or products we offer—just not for independent food trucks. Grab a gift card here: Buy Gift Cards
Can I purchase a Gift Card?
Yes! You can purchase gift cards here: Buy Gift Cards
Are you hiring?
We’re always looking for amazing new team members! Interested? Check out the positions and send your resume here: Careers at Jellystone Zion
What’s your phone number?
What services do you offer?
We’ve got everything you need for a fun and stress-free stay! From our Convenience Store at the Ranger Station to the Water Zone, Floating Obstacle Course (WIBIT), golf cart and cabana rentals, and activities for all ages. And there’s more to come!
Links:
How can I modify my reservation?
Give our reservations team a call at (888) 942-5972 or shoot an email to reservations@jellystoneparkzion.com. Please note: cancellation policies still apply.
What are the Snowbird specials?
Our Snowbird specials are some of the lowest rates of the year! Check them out here: Snowbird Deals
What are the summer and winter hours?
Check our online calendar for the latest hours: Park Hours Calendar
What are the quiet hours inside the park?
Quiet hours are from 10:00 PM to 8:00 AM. So rest up and be ready for another day of excitement!
I would like more information about your Party Packages. What comes with it? How much?
We have multiple packages that you can purchase.
Aqua Fun Package – Click Here for details.
Tidal Wave Package. Click Here for details.
Mega Splash Package Click Here for details
Is a deposit required for birthday packages?
No, all birthday packages must be paid in full at the time of reservation.
Can I bring a birthday cake to the Water Zone?
Yes, you may bring a pre-cut birthday cake at no additional charge when you purchase a birthday party package. Please note that refrigeration is not available. Learn more about birthdays here.
Can I bring my own decorations?
Yes, if you have rented a cabana, you may bring your own decorations. You are responsible for all setup and cleanup. Please note that pinatas and confetti are not permitted.
Do guests who are not swimming need an admission ticket?
Yes, all guests entering the park need an admission ticket, regardless of whether they plan to swim.
How far in advance do I need to reserve birthday packages?
Birthday packages must be reserved and paid for at least 48 hours in advance.
Do children aged 2 and under require a ticket?
No, children aged 2 and under enter for free (with proof of swim diaper) and do not require an admission ticket.
What are your group discount prices?
Our pricing structure for group event is as follows:
For corporate or large groups: Click Here for our Form
301+ Guests: $25.95 +Taxes & Fees
Can I book out the entire Water Zone for an event?
Yes you can. We can provide your group the entire Water Zone after 6pm if you would like. Contact our office at (888) 942-5972 for complete information and details.